Complaints procedure
If you are unhappy with any aspect of our service and would like to make a complaint, please see below the best ways to contact us.
Call us
Speaking to us should be the quickest and simplest way to resolve your complaint. Call 0330 056 3300.
We will try to resolve your complaint during the call. Sometimes, for a more complex complaint, we will need to investigate further and will always keep you updated on the progress.
If you are not happy with the person you are dealing with you can ask to speak to a more senior member of staff.
If we are unable to reach a solution within eight weeks, then CISAS – Communications and Internet Service Adjudication Scheme – will be able to help. You can contact them directly either by email or post:
CISAS
Centre for Effective Dispute Resolution
70 Fleet Street
London
EC4Y 1EU
Email us
Simply complete our email complaints form and we will contact you within five working days.
Write to us
Please include your contact details and what we need to do to resolve your complaint.
Matthew Tate – Chief Operations Officer
Wireless Logic Group Ltd
Horizon
Honey Lane
Hurley
Berkshire
SL6 6RJ
United Kingdom
We will contact you to let you know that we have received your complaint. Once we have investigated your complaint, we will write to you with a solution typically within five working days of receipt. If it is a more complex complaint and we cannot achieve a solution within five working days we will keep you up-to-date with progress made.
If we are unable to reach a solution within eight weeks, then CISAS – Communications and Internet Service Adjudication Scheme – will be able to help. You can contact them directly either by email or post:
CISAS
Centre for Effective Dispute Resolution
70 Fleet Street
London
EC4Y 1EU
Ofcom – The UK Communications Regulator
Wireless Logic comply with complaint handling procedures that conform to the ‘Ofcom Approved Code of Practice for Complaints Handling’ – click here for the T&Cs. CISAS is the appointed organisation in cases of arbitration.
Subject Access Request
If you wish to request a SAR Subject Access Request Form please email or write to us at Wireless Logic Ltd, Horizon, Honey Lane, Hurley, Berkshire, SL6 6RJ United Kingdom
There will be a £10 administration fee (postal order or cheque made payable to Wireless Logic Ltd)