We want to hear from you

If you are unhappy with any aspect of our service and would like to make a complaint, please see below the best ways to contact us.

Call us

Speaking to us should be the quickest and simplest way to resolve your complaint. Call 0330 056 3300.

We will try to resolve your complaint during the call. Sometimes, for a more complex complaint, we will need to investigate further and will always keep you updated on the progress.

If you are not happy with the person you are dealing with you can ask to speak to a more senior member of staff.

Email us

Simply complete our complaints form and we will contact you within five working days.

We will contact you to let you know that we have received your complaint. Once we have investigated your complaint, we will write to you with a solution typically within five working days of receipt. If it is a more complex complaint and we cannot achieve a solution within five working days we will keep you up-to-date with progress made.

Alternative Dispute Resolution

Wireless Logic complies with requirements in applicable local laws for certain smaller customers to access Alternative Dispute Resolution (ADR) schemes. If you wish to engage in such ADR schemes please contact Wireless Logic at support@wirelesslogic.com and we will let you know the contact details for the relevant scheme in your country.

Subject Access Request

If you wish to request a SAR Subject Access Request Form please email or write to us at Wireless Logic Ltd, Horizon, Honey Lane, Hurley, Berkshire, SL6 6RJ United Kingdom.

There will be a £10 administration fee (postal order or cheque made payable to Wireless Logic Ltd)