If you are unhappy with any aspect of our service and would like to make a complaint, please see below the best ways to contact us.
Call us
Speaking to us should be the quickest and simplest way to resolve your complaint. Call 0330 056 3300.
We will try to resolve your complaint during the call. Sometimes, for a more complex complaint, we will need to investigate further and will always keep you updated on the progress.
If you are not happy with the person you are dealing with you can ask to speak to a more senior member of staff.
If we are unable to reach a solution within eight weeks, then CISAS – Communications and Internet Service Adjudication Scheme – will be able to help. You can contact them directly either by email or post:
CISAS
Centre for Effective Dispute Resolution
70 Fleet Street
London
EC4Y 1EU
Email us
Simply complete our email complaints form and we will contact you within five working days.