Making the Most of Our Services
Q: Do I need to take any action to continue using your connectivity services?
A: No, if you wish to continue using our connectivity services, no action is required. Your services will continue as normal.
Q: When will the Minimum Service Charge first show up on my invoice?
A: It will appear on your July 2024 invoice, which will be issued at the end of July 2024.
Alternative Connectivity Solutions
Q: What should I do if the new charge is not in line with my current needs?
A: We recommend our sister company, Things Mobile, which offers excellent value connectivity solutions with a self-service focus.
Future Business Opportunities
Q: What if I don’t have ongoing projects at the moment?
A: We value your business and understand you may not have ongoing projects right now. You are always welcome to reconnect with us when your needs change.
Cancelling Your Service
Q: How do I cancel my service?
A: To cancel your service, please do so via SIMPro. The platform will inform you if there are any associated termination fees.
Q: Are there any conditions for small businesses wanting to cancel the service?
A: Yes, if you are a small business with fewer than 10 individuals, you can cancel this service free of charge with 30 days’ notice. Please email us at support@wirelesslogic.com to cancel.
Q: What happens if I cancel within the 30 days’ notice period?
A: We will set your SIMs to cancel free of charge and ensure the Minimum Service Charge does not get applied to your account.
Q: Can I request a PAC Code to keep the mobile number?
A: Yes, please send an email to support@wirelesslogic.com to request your PAC Codes.
Forgotten Login Details for SIMPro
Q: What should I do if I need assistance with my login details for SIMPro?
A: If you need assistance with your login details, you can find help here.